Director of Engineering
Interaction, Media and Video
Using the Web to Interact with Customers in Real Time
WebRTC is a great technology for adding real-time communications for web applications in browsers, but how do you leverage that technology in the area of mobile apps? Today, there are inconsistent user experiences across a company's web and mobile applications. This session digs deeper into challenges and best practices leveraging WebRTC, mobile, and PSTN technology to deliver a seamless and consistent user experience across both web and mobile applications. During this talk, we will cover a number of different use-cases including customer care, social media, gaming, sales support, and telepresence. We will also share downloadable SDKs and sample apps for integrating voice/video calling, messaging, and multimedia sharing into any mobile or web application.
Look, Touch and Users Experiences
Real Time Analytics with Big Data
How many clicks does it take to make a sale? Which is the fastest route to a desired outcome? Where are your customers getting stuck right now and how can you immediately intervene before they exit your site? Streaming analytics platforms have matured to solve complex problems at scale and speed. Learn how Big Data combined with machine learning can be used to provide real-time predictive and prescriptive analytics.