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| [May 02, 2012] |
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OpenSpan Achieves Record Financial Results in the First Quarter of 2012
ATLANTA --(Business Wire)--
OpenSpan (News - Alert), Inc., a provider of innovative user process analytics,
optimization and automation solutions, today announced another record
quarter. OpenSpan reached record revenues and income results for the
second quarter in a row, beating the previous records set in Q4 2011.
The company saw increases in revenues and back-to-back quarters of
positive net income. The quarterly success resulted in another new
record for trailing 12-month revenues since April 1, 2011. From a
licensing perspective, OpenSpan more than doubled its year-over-year
software revenue in Q1.
OpenSpan CEO Eric Musser called attention to new and expanding
relationships with leaders in the telecommunications industry as a key
contributor to the company's continuing success. OpenSpan already counts
among its customers two of the five largest telecommunications firms in
the Fortune 500, and three of the top MSOs in the Forbes Global 2000.
"Leading telecom companies in three different countries made significant
investments in OpenSpan Desktop Automation and Desktop Analytics in the
first quarter, and we anticipate continued growth in our telco customer
base as this dynamic industry continues to adapt to change." Musser
said. "We're seeing similar success in financial services, insurance and
other industries where regulatory and technological change demand a
focus on efficiency, productivity and a superior customer experience in
the contact center or at the retail counter."
In response to growing interest in its Desktop Automation and Analytics
technology, OpenSpan invested heavily in research and development in the
first quarter, expanding its product develoment organization by 41
percent. OpenSpan Chief Technology Officer Damon Lockwood cites the
company's relationships with telecom companies as a valued source of
input that is driving plans for future innovations in Desktop Automation
and Analytics. "We're working closely with our telecom industry
customers to measure and optimize how business users interact with the
software on their desktop, to make OpenSpan continuous process
improvement a strategic technology for managing the customer
experience," Lockwood said. "We're expanding our research and
development organization to build automation and analytics technology
that becomes a key competitive weapon--not only in telecom, but across
all industries we serve."
About OpenSpan
OpenSpan provides technology that improves, accelerates and measures
software- and data-driven work on the desktop, driving performance in
front-office, retail and back-office environments. Desktop
Analytics™ software captures all desktop activity to measure worker
performance and work outcomes. Organizations then use OpenSpan's Desktop
Automation™ tool for building and implementing user process
improvement or process automation solutions across enterprise
applications. OpenSpan solutions require no changes to IT
architecture or mission-critical applications, providing rapid
development and deployment, agile response to changing business needs,
and continuous, iterative improvement. OpenSpan customers include Global
2000 organizations in financial services, insurance and telecom, among
other industries. Customers report exponential ROI through increased
productivity, improved efficiency and enhanced customer experience. The
privately held company is based in Atlanta, GA. For information, visit www.openspan.com.
OpenSpan is a registered trademark, and Desktop Automation and
Desktop Analytics are trademarks of OpenSpan, Inc. All other
trademarks are the property of their respective holders.
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