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ConceptWave Named Finalist in TM Forum's Excellence Awards 2012
TORONTO --(Business Wire)--
ConceptWave (News - Alert) Software Inc., an award-winning provider of Customer,
Product, and Order Lifecycle Management solutions for the global
communications service provider market, announced today that it has been
named a finalist in TM Forum's (News - Alert) Excellence Awards 2012 in the Solutions
Excellence category. ConceptWave has also been selected to speak at TM
Forum's Management World 2012, taking place in Dublin from May 22-24.
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ConceptWave Order Care® is a finalist in the Solutions Excellence
category of TM Forum's Excellence Awards 2012. TM Forum's
Excellence Awards recognize global leaders in communications and
acknowledge contributions that take the industry in new and innovative
directions. Winners of the Excellence Awards 2012 will be announced
during the Management World VIP Gala Dinner on Monday evening, May 21,
at The Baroque Chapel and Great Hall, RHK.
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Urs Waltenspül, Business Process & Portfolio Manager Wholesale at Swisscom (News - Alert)
(Switzerland) Ltd., and Robert Emery, VP Customer Solutions & Product
Management at ConceptWave, will present a Swisscom case study on
"Improving flexibility and quality of your wholesale telecom order
management processes to better adapt to changing requirements," on
Tuesday, May 22 from 4:10 - 4:35 pm.
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Robert Emery will also participate in a panel discussion on
"Implementing successful enterprise customer management in the
shifting marketplace" taking place on Tuesday, May 22 from 5:00 - 5:40
pm.
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ConceptWave will showcase how operators can leverage its TM Forum's
Frameworx-conformant platform to streamline their product launch
process, reduce time to market, and increase customer satisfaction.
The unique catalog-driven order management solution enables
service providers to address competitive requirements quickly and
cost-effectively utilizing a modular, standards-based solution.
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ConceptWave will demonstrate Connected Lifecycle scenarios for
Customer, Product, and Order lifecycle management. The order lifecycle
will include order-captures from mobile devices and agent interfaces
for complete end-to-end order-to-cash capability.
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ConcptWave is a Gold Sponsor of Management World 2012, and
will be located at Hospitality Suite Wicklow 5. Please contact marketing@conceptwave.com
to schedule a meeting.
"ConceptWave has been supportive of the TM Forum and standards since
inception and is pleased to receive TM Forum's recognition for its
dedication to the adoption of industry standards and best practices,"
said Zarar Rana, CEO and President of ConceptWave Software Inc. "Our
customers are looking to ConceptWave for rapid and modular delivery of
standards-based Product Catalog and end-to-end Order-to-Cash
functionality to personalize customer experience and launch profitable
products and services, while optimizing and monetizing business
processes."
"We are pleased to congratulate ConceptWave as a finalist in the
Solution Excellence category of TM Forum's Excellence Awards 2012," said
Nik Willetts, Chief Strategy Officer, TM Forum. "The quality of
finalists for this year's prestigious awards once again demonstrates the
global reach of TM Forum's Frameworx suite of standards and underscores
its vital role in enabling service providers to support the efficiency
and agility necessary to transform the way they do business."
ConceptWave's Order Care® suite provides a comprehensive, integrated
approach to product and order lifecycle management that enables service
providers to accelerate the time from product conception to customer
order to revenue. The out-of-the-box, modular solutions manage
individual customer orders, from order entry and validation through to
the decomposition of that order as it interacts with downstream systems
like inventory and billing. An analytics engine provides management
dashboards and reporting of order history, delays and escalations, as
well as predictive failure analytics and trend monitoring.
ConceptWave's Rapid CRM portfolio spans Customer Lifecycle Management,
managing the customer lifecycle from contact to self-care. This results
in strong brand loyalty and customer experience, increased
profitability, and reduced operations cost.
For the latest updates on ConceptWave, follow us on Twitter (News - Alert) @conceptwave.
About ConceptWave
ConceptWave is a leading provider of customer, product, and order
lifecycle management solutions that enable communications service
providers to rapidly introduce new market offers and to empower superior
customer experience. ConceptWave's unique offer is to provide an
end-to-end catalog-driven suite of order fulfillment automation software
with ConceptWave Order Care® and Rapid CRM. ConceptWave's products and
solutions enable service providers to address competitive requirements
and simplify the management of customers, products, and orders, for any
product, on any network, in any market, using any channel.
For more information please visit: www.conceptwave.com.
ConceptWave® and ConceptWave Order Care® are registered trademarks of
ConceptWave Software Inc.
About TM Forum
TM Forum is a global, non-profit industry association focused on
enabling service provider agility and innovation. As an established
thought-leader in service creation, management and delivery, the Forum
serves as a unifying force across industries, enabling more than 900
member companies to solve critical business issues through access to a
wealth of knowledge, intellectual capital and standards.
The Forum provides a unique, fair and safe environment for the entire
value-chain to collaborate and overcome the barriers to a vibrant, open
digital economy, helping member companies of all sizes gain a
competitive edge by enabling efficiency and agility in their IT and
operations.
For more information about TM Forum, visit www.tmforum.org.
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