Alorica Recognized on the 2012 Top 50 Teleservices Agencies Ranking by Customer Interaction Solutions Magazine
CHINO, CA, May 21, 2012 (MARKETWIRE via COMTEX) --
Alorica announced today that TMC, a global, integrated media
company, has named Alorica on its Customer Interaction Solutions 27th
Annual Top 50 Teleservices Agencies Ranking.
Alorica secured the 2nd spot in the U.S. Domestic inbound category
and the 4th spot in the Overall Global rankings and has won these
awards for consecutive years. The Top 50 Teleservices Agencies
ranking has become the benchmark for businesses seeking high-capacity
"Customer Interaction Solutions uses precise and specific criteria in
choosing the top companies in our industry," said Alorica's Chairman
and CEO Andy Lee, "so we are honored to be recognized by them again
this year. Our continued growth comes from the laser-like focus we
have on delivering tangible results for our current clients and from
our ability to secure new clients."
The Top 50 Teleservices Agencies Ranking recognizes the top inbound
and outbound teleservices agencies, both domestic and international,
as well as interactive inbound. Teleservices agencies are ranked for
being the largest agencies in the industry as measured by the amount
of billable teleservices minutes completed during the past year.
"The editors of Customer Interaction Solutions have ranked Alorica as
a Top 50 Teleservices Agency because they were able to document
through verification letters from their telecommunications carriers
that they are one of the largest outsourced call center providers in
the industry," said Rich Tehrani, CEO, TMC. "This ranking is truly
the benchmark for choosing large-size, large-capacity teleservices
The Top 50 Teleservices Agencies Inbound, Outbound and Interactive
rankings are published in the April 2012 issue of Customer
Interaction Solutions magazine.
For more information, please visit www.tmcnet.com.
About Alorica Inc.
Alorica is a global leader in delivering BPO Customer contact
management solutions. Alorica provides a variety of advanced customer
contact management solutions such as customer care, technical
support, sales, collections and social media services for Fortune
1000 companies mainly in the communications, technology, media,
financial services, government, healthcare, automotive, retail and
consumer product verticals. Alorica's specialty is providing
flexibility to its clients while delivering high quality service.
Headquartered in Chino, California with nearly 20,000 employees
enterprise-wide housed in over 35 global contact management centers,
Alorica provides unprecedented client support and attention. Alorica
supports several customer communication channels including voice,
email, chat and social media from onshore, near shore and offshore
facilities. Additionally, Alorica provides fulfillment services and
reverse logistics services through its U.S. logistics centers. For
more information, please visit www.alorica.com.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been
the voice of the call/contact center, CRM and teleservices
industries. CIS magazine has helped the industry germinate, grow,
mature and prosper, and has served as the leading publication in
helping these industries that have had such a positive impact on the
world economy to continue to thrive. Through a combination of
outstanding and cutting-edge original editorial, industry voices,
in-depth lab reviews and the recognition of the innovative leaders in
management and technology through our highly valued awards, Customer
Interaction Solutions strives to continue to be the publication that
holds the quality bar high for the industry. Please visit
TMC, celebrating their 40th Anniversary, is a global, integrated
media company that helps clients build communities in print, in
person, and online. TMC publishes the Customer Interaction Solutions,
INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing (formerly
InfoTECH Spotlight) magazines. TMCnet.com, which is read by two
million unique visitors each month, is the leading source of news and
articles for the communications and technology industries. TMC is the
producer of ITEXPO, the world's leading B2B communications event. In
addition, TMC runs multiple industry events: Featuring collocated
Mobility Tech, M2M Evolution, Business Video, ChannelVision Expo,
MSPWorld, Super WiFi, SUITS, LatinComm, HTML5 Summit Conferences, and
more. Visit TMC Events for a complete listing and further
For more information about TMC, visit www.tmcnet.com.
Tel: 203-852-6800 x228
[ Back To HTML5's Homepage ]