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Conrad Hotels & Resorts Launches Conrad Concierge, New Level of Personalized Service for Today's Luxury Traveler
MCLEAN, Va. --(Business Wire)--
Conrad Hotels & Resorts knows today's luxury traveler has come to expect
more than simply great service - they expect offerings customized to
meet their needs. Additionally, consumers are using technology more than
ever before. A survey released by Conrad shows nearly 75 percent of
consumers use a smartphone, tablet or computer when booking elements of
their travel. With these insights in mind, Conrad today announces its
next leap in intuitive, personalized service to accommodate the luxury
traveler: Conrad Concierge. The first service-enabled technology to be
completely integrated with hotel management systems across a brand's
portfolio, Conrad Concierge invites travelers to customize their
accommodations through a mobile device across the more than 20 Conrad
hotels and resorts.
Personal Luxury at Your Fingertips
With Conrad Concierge, guests now have the ability to customize the
details of a hotel stay before, during and after each visit from a
smartphone or tablet. The innovative mobile technology allows guests at
Conrad locations worldwide to experience the smart luxury service that
Conrad provides, with every guest's stay as unique and individualized as
they are. Whether choosing from three lines of bath amenities, a
preferred pillow from the pillow menu, or pre-ordering dinner through
room service, Conrad Concierge delivers on the brand's promise of the
Luxury of Being Yourself.
"Conrad guests represent a new generation of global travelers for whom
life, business and pleasure seamlessly interact," said John Vanderslice,
global head of luxury and lifestyle brands at Hilton Worldwide. "Conrad
Concierge allows for this interaction by putting the control in the
hands of our guests. Whether it's scheduling a wake-up call while you're
at a business dinner or booking a relaxing spa treatment, this new app
offering allows for a seamless and intuitive experience.
Smart Luxury at the Push of a Button
In a national survey of U.S. consumers, Conrad found that 77 percent of
travelers value service when selecting a hotel. Moreover, nearly 70
percent of U.S. travelers prefer hotels that can customize their
experience to reflect their personal desires and anticipate their needs.
"When it comes to hotels, younger, more affluent travelers don't
necessarily want to interact with the concierge," said global travel
expert and bestselling author, Claire Newell. "Conrad Hotels & Resorts
understands the importance of meeting the needs of today's smart luxury
traveler, and Conrad Concierge helps by putting the entire hotel
experience in the hands of their guests via the technology they are
using most often."
With a few simple clicks, users can manage a range of services including
room service, transportation, local attractions, spa appointments,
housekeeping requests, wakeup calls and more. The tehnology is
available in 13 languages and is designed for Apple®1 and
Android (News - Alert)TM2 operating systems, so guests can access this
personalized luxury via tablet or smartphone.
Visit www.conradhotels.com/conradconcierge
to download Conrad Concierge to any Apple (News - Alert) or Android mobile device. To
learn more about Conrad Hotels & Resorts visit www.conradhotels.com.
Survey Methodology
Edelman (News - Alert) Berland conducted a ten-minute online survey among a U.S.
representative sample of n=1,000 Americans ages 18+. The margin of error
for this sample is +/- 3.1% at the 95% confidence level. The online
survey was fielded between November 12 - November 14, 2012.
About Conrad Hotels & Resorts
CONRAD® HOTELS & RESORTS is Hilton Worldwide's global luxury brand and
the choice for today's modern, sophisticated traveler. By focusing on
the individual, Conrad offers guests genuine and personalized experience
and a world of style, service and connection. Each Conrad is a dynamic
reflection of its city and culture, as well as a showcase for striking
design and distinct surroundings. Across five continents, in the world's
gateway cities and most sought-after resort destinations, Conrad invites
each guest to enjoy The Luxury Of Being Yourself®. For information on
Conrad, please visit www.conradhotels.com.
Conrad Hotels & Resorts is one of Hilton Worldwide's ten market-leading
brands.
About Hilton Worldwide
Hilton Worldwide is a leading global hospitality company, spanning the
lodging sector from luxurious full-service hotels and resorts to
extended-stay suites and mid-priced hotels. For 93 years, Hilton
Worldwide has offered business and leisure travelers the finest in
accommodations, service, amenities and value. The company is dedicated
to continuing its tradition of providing exceptional guest experiences
across its global brands. Its brands are comprised of more than 3,900
hotels and timeshare properties, with 640,000 rooms in 90 countries and
include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts,
Hilton Hotels & Resorts, DoubleTree by Hilton, Embassy Suites Hotels,
Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2
Suites by Hilton and Hilton Grand Vacations. The company also manages
the world-class guest reward program Hilton HHonors®. Visit www.hiltonworldwide.com
for more information and connect with Hilton Worldwide at www.facebook.com/hiltonworldwide,
www.twitter.com/hiltonworldwide,
www.youtube.com/hiltonworldwide,
www.flickr.com/hiltonworldwide
and www.linkedin.com/company/hilton-worldwide.
1 Apple is a trademark of Apple, Inc. Please see: https://www.apple.com/legal/trademark/guidelinesfor3rdparties.html
2 Android is a trademark of Google (News - Alert) Inc. Please see: http://developer.android.com/legal.html
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