|[February 16, 2017]
Chase to Launch Customer-Driven Digital Mortgage Experience
Chase today announced its plans to launch a digital, self-serve mortgage
platform that offers a simpler, faster, and more transparent home
financing experience for consumers, from home loan application to
closing. The new technology, expected to launch later this year, will
allow customers to track a loan application through closing entirely
online or from any mobile device.
Chase's new platform will help empower more consumers to manage their
loan application while continuing to offer the full service of Chase's
branch and call center network. Customers now have even more choice when
seeking advice from a Chase loan officer at any point in the process,
whether it's in-person, on the phone, or online.
"Digital technology is reshaping the mortgage industry and is rapidly
influencing how consumers make purchases today," said Mike Weinbach,
chief executive officer of Chase Mortgage. "This platform will allow us
to be where more of our customers are, which is online and on their
phones, while still offering the option to work with us in person if
Through collaboration with Roostify, a leading mortgage technology
provider, the platform aims to improve the customer experience through
enhanced mobile accessibility, digital updates, eSign capabilities, and
direct interactions with Chase mortgage professionals. The platform will
also have the ability to connect customers, loan officers, and real
estate agents through a single, intuitive interface to ensure timely
communication and help achieve faster closing times.
With over 43 illion active digital users, Chase customers can benefit
from a more streamlined process using their Chase.com account. The new
self-serve functionality will offer:
Useful upload and tracking tools to keep up-to-date on application
Secure eSign solution to help simplify loan closing
Real-time messaging to communicate with Chase loan officers and
processors to ask questions and share updates
Convenient realtor connection to keep agents informed and share
Simple and secure interface; informative loan comparison option
Roostify, founded in 2012, provides a Web and mobile service that
simplifies and accelerates the loan application and closing process for
lenders, real estate agents and consumers.
"We and Chase have a shared vision to bring a straightforward, more
transparent mortgage experience to more consumers than ever before,"
said Rajesh Bhat, chief executive officer of Roostify. "We are very
excited to partner with Chase as they look to help customers with one of
life's most important purchases."
Digital technology remains a top priority at Chase as seen through the
company's recent launch of Chase Pay and the redesign of Chase Mortgage
homepages. For more information on Chase's loan products and homebuying
tips, please visit: chase.com/personal/home-lending/mortgage.
About Chase Mortgage
Chase is the second-largest originator of U.S. mortgages, originating
$30 billion in new and refinanced mortgages in the fourth quarter of
2016. It services over 5.4 million home loans, and has prevented close
to 1.2 million foreclosures since 2009. The business's mission is to
create lifelong relationships with customers by being the most trusted
provider of mortgage services that helps individuals and families
realize their homeownership goals. To learn more, please visit: chase.com/personal/home-lending/mortgage.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170216005835/en/
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