Provider of service lifecycle management and mobility solutions, Astea International (News - Alert) has introduced a new version of its mobile solution, Alliance Mobile Universal, for service organizations.
Leveraging the latest HTML5 technology, this new addition to Astea’s Alliance Mobility Suite delivers an innovative user interface and also provides the ability for mobile workers to continue working whether they are in or out of wireless coverage.
Astea’s Alliance Mobility Suite consists of Alliance Mobile Select, a mobile solution that supports Windows Mobile devices and Windows laptops, and the new addition Alliance Mobile Universal.
Alliance Mobile Universal enables organizations to leverage a proven and feature rich solution without compromising functionality, ensuring optimal results and achieve a compelling return on investment, said company officials.
The company recognizes that the proliferation of devices on the market continues to grow at an accelerated rate and its goal was to make it as easy as possible for customers to work with the device of their choice but still be able to leverage a feature-rich, robust mobility solution to drive the business benefits they are looking to achieve, said Zack Bergreen, CEO at Astea International.
“Our new device agnostic release takes innovation and user interaction to the next level,” Bergreen said, adding that when deployed with the company’s other solution modules in conjunction with tapping into resources of industry domain experts, “we can offer organizations a value proposition unlike any other solution provider in the service management market today.”
With Astea’s Mobility Suite, a technician’s daily workflow becomes automated and streamlined. Company officials said that field service technicians receive work orders which are automatically pushed to the device and they can view asset and service history. Also, they receive step-by-step guidance to complete the job.
Earlier in May, Astea reported revenues of $7.0 million which were 49 percent more than revenues of $4.7 million for the same period in 2010.
Anshu Shrivastava is a contributing editor for TMCnet. To read more of Anshu’s articles, please visit her columnist page.
Edited by Rich Steeves