January 06, 2012

Telax Introduces HTML5 Solutions for Mac OS Contact Centers

North America’s leading hosted call center solutions provider Telax Hosted Call Center recently released its HTML5-based Call Center Agent (CCA).

Telax’s Hosted Call Center for Mac OS contact centers is the first Web-based application that allows contact center agents to work from any location. Officials said it is capable of eliminating the needs for the installation of any software or application with partial functionality and unstable connectivity. This technology enables IT staff working in Mac infrastructures to concentrate on core competencies while significantly improving the customer experience.

Websocket – a feature introduced with HTML5 – plays a crucial role in the development of the browser-based CCA. Websocket provides a bi-directional, full-duplex communication channel over a single Transmission Control Protocol (TCP) socket. Websocket is currently supported by the latest versions of Google (News - Alert) Chrome, Apple Safari, and Firefox and this makes Telax’s new CCA compatible with the most popular browsers in Mac environments.

“We’re pleased that Mac infrastructures are growing so strongly in business environments,” Chief Architect at Telax Vladimir Pereira explained. “It allows us to develop contact center tools that have capabilities beyond what they’ve traditionally had. The adoption of Websocket by most major browsers is a huge step towards scalable real-time web applications. Our ultimate goal is to provide reliable and scalable solutions that are both easy to use and easy to deploy. This one is as easy as pointing a Mac browser to a url.”

Funded in 1999, Toronto, Canada, based Telax has been providing cloud-based business solutions to prominent public and private sector organizations such as Best Buy, Northrop Grumman, Johnson & Johnson, CI Investments, the Globalive Group of Companies, Health Canada and the GSA (News - Alert). The company’s simple solutions enable the clients to reduce costs and improve efficiency, so that they can do more with their most critical resource.

A few months back, Telax introduced a few services to its portfolio. The new additions included Call Recording service for Metaswitch subscribers; Executive Dashboard for Telax Contact Center; and White Labeling for the Telax Contact Center Portal.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO East 2012, taking place Jan. 31-Feb. 3 2012, in Miami, FL. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.

Stay in touch with everything happening at ITEXPO. Follow us on Twitter.

Madhubanti Rudra is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.

Edited by Carrie Schmelkin


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