January 10, 2012

Telax Launches Contact Center Software for Apple Product

Cloud contact center solutions specialist Telax has announced the launch of HTML5 software for Mac OS contact centers.

The web-based Telax Hosted Call Center for Mac OS contact centers application allows contact center agents to work from any location without having to install software or use an application that provides only partial functionality and unstable connectivity.

IT staff in Mac environments can leverage the new release to focus on core competencies while significantly improving the customer experience.

Based in Toronto, Canada, Telax has been providing cloud-based business solutions to prominent public and private sector organizations since 1999.

The company notes that Websocket played a key role in the development of the browser-based CCA.

Currently supported by the latest versions of Google Chrome, Apple (News - Alert) Safari, and Firefox, Websocket is a component of HTML5 that provides a bi-directional, full-duplex communication channel over a single Transmission Control Protocol (TCP) socket.

“We’re pleased that Mac infrastructures are growing so strongly in business environments. It allows us to develop contact center tools that have capabilities beyond what they’ve traditionally had,” said Vladimir Pereira chief architect at Telax. “The adoption of Websocket by most major browsers is a huge step towards scalable real-time web applications. Our ultimate goal is to provide reliable and scalable solutions that are both easy to use and easy to deploy. This one is as easy as pointing a Mac browser to a url.”

Read a related article at TMCnet “Bruce Telecom and Telax Hosted Call Center Launch 5-Year Partnership in Southwestern Ontario.”

Want to learn more about cloud communications? Then be sure to attend the Cloud Communications Expo, collocated with TMC’s ITEXPO East 2012 taking place Jan. 31-Feb. 3 2012, in Miami, FL. The Cloud Communications Expo will address a growing need of businesses to integrate and leverage cloud based communications applications, process enhancement techniques, and network based communications interfaces and architectures. To register, click here.

Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Anuradha Shukla is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.

Edited by Juliana Kenny


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