IVR and VoIP solutions provider, Voxeo is announcing the release of its VoiceObjects (News – Alert) 12, an update that has increased simplicity in the development, deployment, management and analytics of mobile customer service applications.

 VoiceObjects is an application lifecycle management suite designed to help companies take advantage of the widespread penetration of mobile devices to help improve customer loyalty, optimize service, reduce contact center costs and gain competitive advantages.

According to Voxeo (News – Alert), mobility is a core capability of VoiceObjects and has been in use at large mobile carriers and enterprises for over five years. In contrast, other providers offer bolt-on solutions and have limited deployment experience.

“Mobile is the future of customer service,” said Voxeo’s CEO Jonathan Taylor statement announcing the release. “That means enabling convenient self-service access through mobile web, native mobile apps and SMS interactions, as well as voice. It will also mean leveraging the built-in capabilities of smartphones and smart devices to enhance customer interactions. For example, an insurance company might offer the ability for customers to use their camera phones to capture and share photos when reporting an accident, or a financial institution may use location services to provide information on the nearest ATM,” he added.

Added to VoiceObjects 12 is an improved mobile channel interface, based on JQuery Mobile and HTML5, to further ease and accelerate the development of mobile Web customer service applications, said the company.

VoiceObjects developers can gain access to a framework of drag and drop components for building mobile applications. The resulting applications work across all popular mobile devices and deliver attractive usability features including a core set of UI widgets including toolbars, list views, buttons, form elements, and animated page transitions.

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