Digital DataVoice Partners with VHT to Offer Multichannel Callback Solutions

TMCnet News

 

Akron, Ohio – Jan. 17, 2013 – Digital DataVoice (DDV) and Virtual Hold Technology (News – Alert) (VHT) are partnering to offer multichannel callback solutions that bridge the gap between self-service and the contact center, regardless of channel. Digital DataVoice provides business-to-consumer communications solutions including application development, comprehensive maintenance, management and support.

“Our customers are looking for better ways to serve their customers, whether that’s via traditional voice channels or on smartphones and the Web,” said Doug Nelson, vice president of sales, Digital DataVoice. “We’ve found that people prefer starting with self-service and then going to the contact center if there’s a problem. By adding VHT’s callback technology, we’re able to offer a customer-friendly solution that doesn’t impede operations.”

Digital DataVoice will resell VHT’s Conversation Bridge as a solution that enables companies to blend automated support with the ability to access live agents when help is needed, regardless of the channel the customer is using. By reselling VHT’s intelligent multichannel callback capability, Digital DataVoice will be able to present a simple solution at key points within customer interactions, all while improving the operational efficiencies of the business.

“Digital DataVoice has been working with customer-focused companies for 25 years. Like VHT, they are dedicated to improving the customer experience with intelligent technology solutions that offer a proven return on investment,” said Thomas Jameson, VHT’s executive vice president of sales. “More than that, DDV is one of the most experienced integrators in North America, so adding their expertise is an enormous benefit to our customers as well.”

VHT and Digital DataVoice implemented their first joint customer in late 2012.

 

About Virtual Hold Technology (VHT) 
VHT’s Conversation Bridge is a simple solution with huge impact that provides customers a consistent experience no matter how they try to contact you. VHT’s intelligent callback solutions prepare businesses for next-generation communications channels, such as mobile apps and internet-connected TV consoles, by enabling context data to be passed from these channels to existing routing and screen-pop systems. To learn more about how VHT can save your company money, optimize your customer interactions and transform the customer experience, visit www.conversationbridge.com or e-mail [email protected].

About Digital DataVoice (DDV) 
Digital DataVoice Corporation (DDV) is a recognized leader in the design, development, deployment and support of custom self-service and assisted-service solutions for contact centers. They help enterprises improve customer service and maximize efficiency through the use of automation technology. DDV’s areas of expertise include: Interactive Voice Response (IVR), Computer Telephony Integration (CTI (News – Alert)), Automatic Speech Recognition and Web/Call Center Integration. In addition to sales and maintenance of IVR, CTI, and Speech platforms, DDV offers a broad range of professional services. With more than 25 years of experience, DDV assists customers looking to optimize these long-term investments through managed service offerings. Learn more at www.ddvc.com.