TMCNet:  BRIEF: Automated customer services co Support Machines raises $1m

[April 10, 2013]

BRIEF: Automated customer services co Support Machines raises $1m

Apr 10, 2013 (Globes – McClatchy-Tribune Information Services via COMTEX) — Automated customer services developer Support Machines Solutions Ltd. has raised $1 million from a group of businessmen, including Amit Bohensky, and the Adler Chomsky Group Grey Israel ad agency.

Support Machines' automated customer services converse with customers via chat or question-and-answer interfaces, without human intervention. The software can respond to complicated questions, such as multistep technical problems, or customers' bills.

Support Machines was founded in 2007 by CEO Amit Antebi, a serial entrepreneur. The company was funded independently for years as a bootstrap company.

The company has sold its product to Israeli carriers Pelephone Communications Ltd., Partner Communications Ltd. (Nasdaq: PTNR; TASE: PTNR), and Cellcom Israel Ltd. (NYSE:CEL; TASE:CEL), enabling them to provide 24-hour customer service, even when their call centers are closed. The company is planning to parlay its success internationally, and has signed a distribution agreement with Amdocs Ltd. (NYSE: DOX) to sell the product to carriers worldwide.

Support Machines also has a cooperation agreement with LivePerson Inc. (Nasdaq: LPSN); TASE: LPSN) for providing hybrid man-machine solutions.

___ (c)2013 the Globes (Tel Aviv, Israel) Visit the Globes (Tel Aviv, Israel) at www.globes.co.il/serveen/globes/nodeview.asp fid=942 Distributed by MCT Information Services

[ Back To HTML5’s Homepage ]





HTML5 RESOURCES

HTML 5 Demos and Examples

HTML 5 experimentation and demos I’ve hacked together. Click on the browser support icon or the technology tag to filter the demos…. Learn More

HTML5 GAMES

HTML5games.com is the largest and most comprehensive directory of HTML5 games on the internet… Learn More

The HTML5 test

How well does your browser support HTML5?… Learn More

Working Draft (WHATWG)

This is the Editor’s Draft from WHATWG. You can use it online or print the available PDF version… Learn More

HTML5 Flip Book

Free jQuery and HTML5 flip book maker for PDF to online page turning book conversion… Learn More