TMCNet:  WorkForce Management Software Group: Community Now Compatible with Broadworks

[May 02, 2013]

WorkForce Management Software Group: Community Now Compatible with Broadworks

May 02, 2013 (Close-Up Media via COMTEX) — The WorkForce Management Software Group, Inc., provider of a Community workforce optimization solution, announced that Community is now compatible with Broadsoft's Broadworks call center application.

"Community is compatible with over 20 other ACD manufacturers and product versions and we are excited to add Broadsoft to that growing list of systems," said WFMSG Principal responsible for sales and marketing, Daryl A. Gonos. "The Broadsoft integration is completed natively within Community and requires no middleware or scheduled reports to achieve tight integration between the platforms. This eliminates third party fees that customers often incur when deploying competitive workforce management technologies," Gonos added.

"Community actively queries the ACD reporting platform database, we are not waiting for a report to secure the data," said WFMSG Principal for product management, Todd A. Cotharin. "This enables Community to retrieve the resident ACD transactional contact volume and average handling time data. As a result, our clients do not have to wait for data to accrue for forecasting purposes. Additionally, the ACD queue and agent data are moved that right into Community, streamlining the entire end user deployment cycle. WFMSG clients enjoy a multitude of benefits from Community's native integration," he concluded.

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