TMCNet:  8x8 Releases Virtual Contact Center 7.1

[May 02, 2013]

8×8 Releases Virtual Contact Center 7.1

May 02, 2013 (Close-Up Media via COMTEX) — 8×8, Inc., provider of cloud-based communications and computing solutions, announced the release of Virtual Contact Center 7.1, an upgraded version of its hosted call center software service with new features designed to improve the efficiency of agents and to facilitate the administration of larger contact centers.

According to the company, 8×8 Virtual Contact Center is a cloud-based call center solution that is offered as either a standalone service or an integrated component of the 8×8 Virtual Office hosted PBX business phone system. Ideal for small to mid-sized call center organizations or call center departments within larger enterprises, Virtual Contact Center offers rapid start-up and provisioning , ease of use and a patented Advanced Virtual Tenant Architecture designed to deliver reliability.

"8×8 Virtual Contact Center provides everything we need to manage our call centers effectively and ensure that customers get the right assistance right away," said Rob Storie, Customer Service Supervisor at international clothing retailer Zumiez. "Between the broad, deep CRM support, recording and security features, advanced routing options and productivity-enhancing UI, 8×8 Virtual Contact Center enables a customer service experience so stellar that it gives us another powerful market differentiator." The Virtual Contact Center 7.1 release offers features and enhancements that impact all users of the Virtual Contact Center including Administrators, Supervisors and Agents.

The Company said these include: -New, out-of-the-box CRM support for Zoho (in addition to Microsoft Dynamics ZenDesk, Salesforce and NetSuite) plus enhanced CRM integration with NetSuite -Configuration Manager functionality now allows multiple administrators with customizable privileges offering better security and control -Configuration Manager presentation enhancements including sorting, filtering and grouping tenant data -Agent interaction refinements including shortcuts, forced transaction codes, and recording pause -Refined Caller ID controls to allow agent-by-agent selection of outgoing Caller ID -Roles-based management to add granular system security and control -Enhancements for creating and editing IVR scripts -Configuration user interface improvements increase presentation options to ease the management of larger contact centers -New support for Microsoft Dynamics authentication through Office 365, enabling single sign-on functionality -New scheduling options for IVR routing and services More information: www.8× ((Comments on this story may be sent to [email protected]))

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