[July 24, 2013]

Confirmit Voices Wins 2013 CRM Excellence Award from CUSTOMER Magazine; Confirmit customer engagement model honoured for enabling companies to drive business change

(M2 PressWIRE Via Acquire Media NewsEdge) London, UK and Oslo, Norway and New York, NY: – Confirmit, the leading global software provider for Customer Experience, Employee Engagement and Market Research, today announced that TMC, a global, integrated media company, has named Confirmit Voices(TM) as a 2013 CRM Excellence Award winner. Presented by CUSTOMER magazine, the CRM Excellence Award recognises companies dedicated to partnering with businesses to expand the impact of the customer's voice across the entire enterprise.

Confirmit Voices, a Voice of the Customer (VoC) engagement model, enables companies to build successful VoC programmes that drive business change and generate Return on Investment. The six stages of the Confirmit Voices process — define, design, listen, analyse, act and review — help organisations develop clear objectives and design a tailored VoC programme. Combined with Confirmit's proven VoC solutions, this engagement model gives companies the power to listen to the Voice of the Customer at every key point of the customer journey.

"Effective Customer Experience Management drives business performance and a comprehensive VoC programme provides insight that enables a company to increase revenue, reduce costs and promote culture change," commented Henning Hansen, President and CEO, Confirmit. "Confirmit Voices provides businesses with a clear, rigorous approach that can be leveraged to achieve these results. The model is underpinned by Confirmit's end-to-end VoC solutions which enable organisations to listen to customers through multiple channels, share their voice across the company and identify drivers for change." "The CRM Excellence Award recognises Confirmit for its success as a partner to companies that have implemented the flexible and scalable Confirmit Voices customer engagement model to achieve business change via the Voice of the Customer," said Rich Tehrani, TMC's CEO and Group Editor-in-Chief. "Through the nomination process Confirmit demonstrated the positive impact that Confirmit Voices has made in its customers' businesses by streamlining and facilitating the flow of information required for successful customer engagement with clear ROI." About Confirmit Confirmit is the world's leading SaaS vendor for multichannel Voice of the Customer, Employee Feedback, and Market Research applications. The company has offices in Oslo (headquarters), Cologne, Guildford, London, Moscow, New York, San Francisco, Vancouver, and Yaroslavl. Confirmit's software is also distributed through partner resellers in Madrid, Milan, Salvador, Sydney, and Tokyo.

Confirmit targets Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include A&N Media, Aurora, British Airways, Cross-Tab, Dow Chemical, Farmers Insurance, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, Swapit, Swisscom, Symantec and The Wellcome Trust. Visit https://www.confirmit.com/ for more information.

Contact: Andrea Burton Indigo River [email protected] T: +44 (0)1985 850320 M: +44 (0)7796 368669 Melanie Oxford Indigo River [email protected] M: +44 (0)7515 632065 ((M2 Communications disclaims all liability for information provided within M2 PressWIRE. Data supplied by named party/parties. Further information on M2 PressWIRE can be obtained at https://www.presswire.com on the world wide web. Inquiries to [email protected])).

(c) 2013 M2 COMMUNICATIONS

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