TMCNet:  Alliance Homes selects Netcall for EDRMS and Eden applications

[August 15, 2013]

Alliance Homes selects Netcall for EDRMS and Eden applications

Aug 15, 2013 (MarketLine via COMTEX) — Netcall, a provider of customer engagement solutions services, has announced that Alliance Homes has selected their customer relationship management, or CRM, Electronic Document and Records Management System, or EDRMS, and Eden applications to improve customer service and internal operations.

Alliance Homes chose Netcall because of the solution match and its understanding of social housing and tenant interactions to enhance workflows that aid in providing great customer satisfaction, said Netcall.

Simple to deploy and maintain, Netcall's ECM suite reportedly delivers a central repository for all records and interactions with mobile, telephony and two-way integration capabilities. Designed to scale across any customer engagement or document driven work flow Netcall's solutions provides business process management and integrates easily systems (such as Oracle Financials, Cedar eFinancials, Open Accounts, PeopleSoft Financials, Corero Resource 32000) securely and in real-time.

Mark Holmes, Sales Director, Netcall, said: "We are constantly developing new ways of using our solutions, tailoring them to our customers' requirements and helping in the complete transformation of their internal and external processes. Combining CRM, EDRMS and Eden offers a very flexible solution that will allow Alliance Homes to work more efficiently across the entire organisation and still deliver outstanding service to all stakeholders." Republication or redistribution, including by framing or similar means, is expressly prohibited without prior written consent. Datamonitor shall not be liable for errors or delays in the content, or for any actions taken in reliance thereon

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