[February 06, 2014]

Students Connect with Campus Services Using Smartphones

Jacada, Inc., and Vocantas (News – Alert) announce that Visual IVR capabilities are now available with Vocantas’ Scaller solution. Colleges and Universities that are committed to student success and want to improve student retention results can take advantage of the proven successful Scaller student outreach solution now available as a graphic menu on a mobile device. Vocantas’ existing Scaller customers can immediately take advantage of this powerful visual self-serve experience that is quick to deploy, and is easy to use. The Scaller IVR is now available for any smartphone platform and website, with the addition of Jacada’s (News – Alert) cutting-edge technologies into the Vocantas platform.

Scaller reaches out to students with a human voice asking a series of interactive questions that reveal areas where a student is struggling. Based on this information the College or University is able to follow up individually with students and direct them to existing support services that address their needs. Many colleges and universities now rely on Scaller every term to connect their students to critical support services. After 7 years of successful results showing improved retention with Scaller outreach, Vocantas is pleased to now offer this interactive outreach in a Visual IVR format with Jacada’s powerful platform.

“Connecting with students is powerful. In fact, the results of the student interaction show that just by receiving the initial call from the IVR, student retention increased. This proves the theory that IVR is like receiving a ‘virtual hug’ and that human behavior dictates that we are more likely to succeed when someone reaches out to us to say – I care,” said Gary Hannah (News – Alert), President and CEO. “Now, using the power of the graphic interface on a student’s smartphone, we can offer interaction either through audio or visual means in the palm of the student’s hand,” continued Hannah.

“A Visual IVR solution, when paired with Vocantas’s Scaller, is a great way for universities to stand out in terms of servicing their students as it enables students to connect with the university on the go. Visual menus on their smartphones that are easy to navigate anytime and anywhere enrich the popularity of the Scaller student outreach solution,” says Guy Yair, Jacada’s Co-CEO. “Students today use their smartphones for just about everything. Hence, it makes perfect sense for universities to enable students to also visually interact with them, using their smartphones,” Yair concludes.

“Continuing to offer the best in IVR technology is a job we take seriously at Vocantas, and Visual IVR is the best new offering available today,” said Hannah. “We offer our customers excellent solution options and industry expert advice to help them select the right solution to meet their end user needs.”

About Jacada

Jacada solutions improve an organization’s customer experiences and reduce their operational costs. Jacada enables them to deliver advanced customer and agent interactions by implementing cutting edge mobile customer service and visual IVR solutions, simplified agent desktops, and process optimization products. Customers can benefit from an improved customer service experience at every touch point with the organization, whether at the call center, on the mobile, or at the retail store. Jacada projects often deploy in less than six months, and customers often realize a complete return on investment within 12 months of deployment. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel. More information is available at Jacada.com.

About Vocantas Inc.

Vocantas is a leading developer of hosted and premise-based interactive voice response solutions (IVRS) using advanced computer telephony and speech recognition technology to provide businesses and service providers with more efficient outreach capabilities. Vocantas solutions help organizations in the higher education, utilities, healthcare and customer service environments improve outreach and engagement while reducing operating costs.

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