[February 07, 2014]

Allianz Life Receives Top Honors from DALBAR for Sales and Service

Allianz Life Insurance Company of North America (Allianz Life) announced that for the third consecutive year it earned DALBAR’s Award for Excellence in Sales Support and the Financial Intermediary Service Award. The DALBAR awards recognize companies that achieve the highest level of service within the financial services industry. DALBAR only awards firms that exceed industry norms in key service and sales areas.

“Allianz Life employees focus on giving our customers and the financial professionals who sell our products a positive sales and service experience,” said Jasmine Jirele, Allianz Life senior vice president of Operations. “We strive to not only help meet our customers’ needs, but to provide a professional level of support that delivers great service.”

Award for Excellence in Sales Support

Allianz Life is one of just two financial services companies to earn the Award for Excellence in Sales Support. The award recognizes the outstanding service provided by phone sales teams whose job it is to support our life insurance and ixed and variable annuities. DALBAR rated the Allianz Life sales teams to be far superior to the industry in efficiency when answering questions and setting expectations. Allianz Life is also rated highly in positive first impressions – addressing each caller with a high degree of professionalism and respect.

Financial Intermediary Service Award

Allianz Life is one of six financial services companies to earn the Financial Intermediary Service Award. DALBAR recognized the service support given to financial professionals and customers with fixed and variable annuities as well as life and long term care insurance. DALBAR rated the Allianz Life contact center especially high for having knowledgeable representatives who answered questions efficiently and set the proper timing expectations.

DALBAR, Inc., headquartered in Boston, Mass., is the nation’s leading financial services market research firm. DALBAR performs a variety of evaluations that are committed to excellence in the financial services and healthcare industries. DALBAR develops standards and measurement systems that improve the quality of products, service and compliance for the retirement, mutual fund, broker/dealer, discount brokerage, life insurance, healthcare and banking industries.

About Allianz Life Insurance Company of North America

Allianz Life Insurance Company of North America, one of FORTUNE’s 100 Best Companies to Work For in 2014, has been keeping its promises since 1896. Today, it carries on that tradition, helping Americans achieve their retirement income and protection goals with a variety of annuities and life insurance products. As a leading provider of fixed index annuities, Allianz Life is part of Allianz SE, a global leader in the financial services industry with 142,000 employees worldwide. More than 78 million private and corporate customers rely on Allianz knowledge, global reach, and capital strength to help them make the most of financial opportunities.

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