TMCNet:  Interactive Intelligence Launches Latest Enterprise Collaboration and Communications Cloud Services

[March 16, 2015]

Interactive Intelligence Launches Latest Enterprise Collaboration and Communications Cloud Services

Interactive Intelligence Group Inc. (Nasdaq: ININ) has launched its latest cloud services for enterprise collaboration and communications: PureCloud Collaborate? and PureCloud Communicate?.

Interactive Intelligence Chief Marketing Officer Jeff Platon announces the company's new enterprise ...

Interactive Intelligence Chief Marketing Officer Jeff Platon announces the company’s new enterprise collaboration and communications cloud services at Enterprise Connect 2015 in Orlando, Fla.

These latest services are delivered from the company’s new multitenant, enterprise-grade PureCloud? platform designed for rapid deployment, unlimited scalability, and maximum reliability and security.

“PureCloud? is the first and only modern, integrated, enterprise-grade cloud platform for business collaboration and communications services,” said Jeff Platón, chief marketing officer for Interactive Intelligence. “We designed these cloud services to help businesses solve the problem of having to use multiple point products for their collaboration and communications needs – multiple applications that cost increasingly more to manage, lack security, and result in a poor user experience.”

The PureCloud Collaborate? and Communicate? services offer the following functionality:

  • Real-time enterprise collaboration tools, such as searchable employee profile information, instant messaging, multi-user chat rooms, multi-party video conferencing, and desktop sharing help increase productivity.
  • Integrated content management offers cloud-based storage and easy sharing of documents, images and other content both inside and outside the organization for simple, secure and efficient team-based collaboration.
  • Sophisticated IP PBX (NewsAlert) capabilities, including auto-attendant, call recording, speech recognition and unified messaging meet the needs of the largest organizations.
  • Support for multiple voice, video and mobile endpoints extends communications and collaboration to any device, including landlines, for a more productive mobile workforce.
  • Remote survivability provides PBX, IVR, and call recording functionality in the event of lost Internet connectivity for business continuity.

Wth unlimited scalability and the ability to handle bursts of activity, PureCloud Collaborate? and Communicate? are ideal for the largest organizations, especially businesses that are highly cyclical. PureCloud Collaborate? and Communicate? are also ideal for SMBs that want a cost-effective “pay for what you use” subscription model.

“The majority of businesses today are struggling to manage the proliferation of communications channels and devices that employees and customers now have access to,” Platón said. “Our goal is to address this with a set of cloud services that are easy to deploy and use regardless of the medium or endpoint. In short, we’re on a mission to make work simple.”

The PureCloud Collaborate? and Communicate? services will be offered by the Interactive Intelligence global channel of 350-plus resellers, and by the company’s direct salesforce.

PureCloud Collaborate? is currently generally available as an unlimited free service to an unlimited number of users.

PureCloud Communicate? is expected to be generally available in Q2. PureCloud Communicate? will include all PureCloud Collaborate? functionality, and add sophisticated telephony features such as IP PBX, fax, audio conferencing, remote survivability and advanced phone features. Pricing has not yet been released.

For more information about PureCloud Collaborate? and PureCloud Communicate? visit

About Interactive Intelligence

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of collaboration, communications and customer engagement software solutions and cloud services. Backed by a 21-year history of industry firsts and more than 6,000 global customer deployments, Interactive gives even the largest organizations a unique alternative to unproven solutions from start-ups and inflexible solutions from legacy vendors. The company’s multiple cloud and on-premises deployment options offer customers the fastest and highest return on investment, along with maximum reliability and security. Interactive Intelligence has been among Software Magazine’s Top 500 Global Software and Services Suppliers for 14 consecutive years. It has received a Frost & Sullivan (NewsAlert) Company of the Year Award for the last five consecutive years. Glassdoor honored Interactive Intelligence for the second year in a row with its 2015 Employees’ Choice Award as one of the Best Places to Work in the U.S., and Mashable ranked Interactive Intelligence second on its 2014 list of the Seven Best Tech Companies to Work For. Interactive Intelligence was founded in 1994 and employs more than 2,000 people worldwide. The company is headquartered in Indianapolis, Indiana and has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be contacted at +1.800.267.1364 or [email protected]. Visit Interactive Intelligence on the Web at; on Twitter (NewsAlert) at; on Facebook (NewsAlert) at; or on LinkedIn (NewsAlert) at

Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.


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