TMCNet:  MCE Systems Brings Next-Generation Mobile Customer Care to U.S. Carriers and Retailers

[March 17, 2015]

MCE Systems Brings Next-Generation Mobile Customer Care to U.S. Carriers and Retailers

TORONTO, March 17, 2015 /PRNewswire/ – MCE Systems Ltd., a global leader in content transfer and repair/return avoidance for mobile devices, is expanding its presence in the United States to meet carrier and retailer needs for enhanced mobile device customer care at retail outlets. The company now has sales representation in key U.S. regions and has deployed software solutions at hundreds of retail outlets across the country.   


“MCE’s software solutions were developed in response to the exponential growth in the smartphone and tablet market and the need for improved customer experience at mobile phone retail outlets,” said Mark VanderHeyden, President MCE Systems Ltd. “Our software processes more than 500,000 transactions each month globally, providing exceptional, in-store services for everything from content personalization to diagnosis and repair of mobile devices.”

MCE Systems brings the next-generation of content transfer for mobile devices at the retail outlet so customers can walk out with their devices working and fully personalized – including setting up desired applicatios and transferring multimedia content from an old mobile device to the new one, along with standard data transfer such as contacts.

MCE recently deployed its mobile device Content Migration solution at Red Skye Wireless retail stores across the United States. Red Skye Wireless is a Missouri-based company and is an AT&T Exclusive Authorized Dealer with over 160 locations.

“Convenience, speed of transfer and fully functional mobile devices at the point of purchase is important to customers, and MCE Systems delivers on these requirements,” said Terri MacManus, Director of Purchasing, Red Skye Wireless. 

MCE solutions also provide diagnostics and tools to resolve any potential issues with devices, right at the retail outlet. Repair and return avoidance saves carriers and retailers cost and time, and helps the environment by reducing the number of devices destined for landfills.

Following MCE Systems’ U.S. launch at CTIA 2014 (see Wireless Dealer Magazine video interview here), the company has expanded its U.S. sales team to meet growing demand for mobile customer care solutions. MCE will participate in the Competitive Carriers Association (CCA) Global Expo in Atlanta March 24-27 (visit Booth #10) and VanderHeyden will lead a roundtable discussion at the “Meet the Experts” session on March 27.

About MCE Systems Ltd.

With integrated MobileCare™ solutions deployed at over 12,000 locations and stores in over 30 countries, MCE Systems  is a global leader in Mobile Customer On-boarding and Repair/Return Avoidance, providing carriers and wireless dealers with advanced in-store/retail services for mobile devices. MCE solutions process over 500,000 transactions per month globally, with outstanding success in Repair/Return Avoidance, dramatically improving customer satisfaction while reducing costs for providers. MCE enables mobile customer services including Content/Media Transfer between devices, Automated Device Trade-In, Device Health-Check Diagnostics, Data WIPE, and more. MCE’s North American and UK business operations are based in Toronto, Canada.

SOURCE MCE Systems Limited

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