Global End User Priorities for Customer Engagement 2017 – Navigating Digital Transformation in Contact Centers – Research and MarketsThe “End User Priorities for Customer Engagement, Global, 2017” report has been added to Research and Markets’ offering. The overall research objective is to measure the current use and future decision making behavior toward contact center solutions in the following industries: Education, IT/Communications, Financial Services, Government, Healthcare, Manufacturing, Outsourcing, Retail & Consumer, and Travel & Hospitality. Technologies covered:
This report aims to:
Key Topics Covered: 1. Research Objectives and Methods 2. Summary of Key Findings 3. Current and Future Plans for Investment 4. Contact Center Metrics 5. Hosted/Cloud Trends 6. Outsourcer Trends 7. Digital Transformation 8. Digital Transformation-Strategic Imperatives 9. The Last Word Companies Mentioned For more information about this report visit https://www.researchandmarkets.com/research/llf8ql/end_user View source version on businesswire.com: https://www.businesswire.com/news/home/20171127005447/en/ |