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Customer care: worldwide market shares 2016

Atento Launches Digital Business Unit to Drive Customer Experience in the Digital Age

RealNex Partners with Nomadstar in Asia Expansion

LendingTree, LeadsCon Unveil First-Ever $25,000 Startup Innovation Spotlight

Customer Demand for Cloud ERP Driving Sage and Microsoft Partners to Join Acumatica Channel

OpenMethods and Five9 Create Partnership to Enable Streamlined Omnichannel Interaction for Contact Centers Using Oracle Service Cloud

Cyara Launches Leading-Edge Call Recording Validation Platform

Scottsdale.com Launches Major New Branded Email and Business Online Identity Program

PieSync Delivers 2-way Contact Synchronization for dotloop Users

Marquis Adds DocuMatix Marketing Automation Solutions to Lineup

Canadian Loyalty Programs Reach 175 Million Memberships, 2017 COLLOQUY Loyalty Census Shows

ShoreTel Connect Improves Communications Reliability for Orion Township

Qstream Appoints Mike Provenzano Chief Customer Officer

ICS Named NICE Top Certified Partner of the Year 2016

Europe’s First Digital Insurance Broker Knip Merges with Komparu to Create ‘The Digital Insurance Group’

Canadian Energy Providers Falling Short of Expectations for Digital Customer Experiences, Accenture Research Finds

Aspect Software Enhances Customer Experience for Allianz Ayudhya With Aspect Unified IP

OakNorth Bank Goes Live with nCino

NewVoiceMedia Recognized among Companies to Inspire Britain 2017

Payfone Demonstrates How SMS Hijack Attacks That Intercept SMS One-Time Passcodes (SMS OTPs) Can Be Prevented at Mobile World Congress Shanghai

TD Ameritrade Institutional Gathers Leading Technology Innovators to Take Veo One® to the Next Level

Bullhorn Unveils Novo to Personalize the User Experience for the Future of Staffing

Teleperformance Announces Partnership with Scandic Hotels

Quantzig Releases Data Analytics Study for Call Centers to Help Improve Customer Journeys

USA Swimming Taps Statera To Transform Digital Presence

Samsung to Expand U.S. Operations, Open $380 Million Home Appliance Manufacturing Plant in South Carolina

COPC Inc. Launches RevealCX Quality Monitoring and Business Intelligence Software That Focuses on the Customer Experience

EdCast’s SalesU 2.0 Drives Deeper Integration With Salesforce

Aisei Pharmacy Dispenses Better Service by Synching Marketo and CRM with Magic’s Integration Platform

HGS and Conversable Partner to Transform Customer Experience Through Intelligent Integration of Bots and Brains

IDology Announces Solutions To Protect Against Dramatic Increases In Contact Center Fraud, Boost Performance And Reduce Customer Friction

ClearCare Achieves Payment Processing Milestone as Company Scales for Future

[24]7’s Digital Marketing Suite Brings High-Frequency Bidding to the Device Level

ON24 Rolls Out Prospect Engagement Profile to Break Marketing-Sales Silos and Increase Business Impact

Salesforce Maps a New Path Forward for Developer Success–Empowering Everyone to Build Smart Apps on the World’s #1 CRM Platform

LoyaltyExpress Announces Investment from New Capital Partners to Accelerate Innovation and Growth

DMG Report Confirms: NICE is the Market Share Leader for Contact Center WFO

Santhera Selects Veeva CRM and Veeva OpenData as Commercial Software and Data Platform

8×8 Partners with Softchoice to Bring Cloud Communications and Contact Center Offerings to Midmarket and Enterprise Companies in North America

STARTEK Joins Russell 2000 Index

Arch Insurance Expands Travel Business Unit with Key Sales Team Additions

PHEMI Partners with Discovery to Tap Into New Data Sources for Enhanced Insurance Offerings

Corix Utility Services Selects IFS Field Service Management for Utilities Maintenance and Operations Contracting

Cendyn debuts flagship loyalty solution for hotels at HITEC 2017

Global Business VoIP Services Market 2016-2024: The US $290 Billion Call Center Market Stands Tall as a Lucrative End-User of Business VoIP Services

Payfone to Unveil ‘One-Time Password-Killer’ at Mobile World Congress Shanghai to Mark Entry into Global Market

Enterprise Application-to-Person (A2P) SMS Market: Global Industry Analysis and Opportunity Assessment, 2015 – 2020

ShoreTel Introduces Global Numbers Service in Four Countries

NetSuite Announces New Channel Partners Seeking to Drive Growth with Cloud ERP

BillFin Solution From Redi2 Increases Adoption